Patient Rights & Responsibilities
Wilson Medical Center is aware that receiving healthcare services can be a stressful experience for patients and families. The Patient Rights Program provides you with someone to call if you have suggestions or questions. Your input helps us to continually improve the quality of our services.
As you enter the facility, we would like for you to be aware of your rights and responsibilities.
Patient’s Rights
You have the right to:
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- respectful, unbiased care
- quality healthcare services
- assessment and management of pain
- participate in development, implementation and revision of your care plan
- have your cultural and personal values respected
- an advance directive (such as a living will)
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- review and revise your advance directive
- formulate an advance directive
- be informed if we are unable or unwilling to honor your advance directive
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- make decisions regarding your care that includes:
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- being informed of your health status
- being involved in care planning and treatment
- being able to request, consent to, or refuse treatment
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- forgo or withdraw life-sustaining treatment or withhold resuscitative services
- consultation and referral
- transfer to another facility
- information about continuing care after discharge
- access to a chaplain
- privacy
- confidentiality
- a safe environment
- freedom from all forms of abuse or harassment
- freedom from restraints and seclusion unless medically necessary
- protective services
- know the identity and function of your caregivers
- communicate, including access to an interpreter
- request that we notify a family member and/or physician of your admission
- access information in your clinical records
- be aware of unanticipated outcomes
- billing information including itemized charges
- knowledge about hospital rules and relationships
- designate visitors who have the same visitation rights as family members
- designate a support person to be present during your stay
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Patient’s Responsibilities
You have the responsibility to:
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- provide complete information
- provide a copy of your advance directive
- ask questions
- report any changes in your condition
- tell a nurse or doctor as soon as you have pain or are not getting pain relief
- follow your caregiver’s instructions
- accept consequences for not following care plan
- keep appointments
- pay bills promptly
- respect the environment and other people, including the Tobacco Free policy
- follow hospital rules and regulations
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Please notify a staff member if you would like a copy of the entire patient rights policy.
If you have any questions or problems that you have been unable to resolve directly, please talk with the department Leader. If you are not satisfied or wish to file a grievance, please dial 399-8188 between 8:30 am – 5:00 pm Monday - Friday. At all other times, if inside the hospital, dial 0 and ask the operator to contact the administrative supervisor. If outside the hospital, dial 399-8040. Thank you for letting us know how we’re doing.
If you would like to voice a concern to someone outside of the organization, please contact:
North Carolina Division of Health Service Regulations
Complaint Intake Unit
2711 Mail Services Center
Raleigh, NC 27699
1-800-624-3004
You may also contact the Joint Commission to report any concerns regarding patient care and safety by calling 1-800-994-6610 or by e-mailing a complaint to complaint@jointcommission.org