A letter to our valued patients and the community
July 5, 2022
Mark C. Holyoak, Chief Executive Officer
Janice A. Walston, Board Chair
For nearly 60 years, Wilson Medical Center has been proud to be your community hospital. Our physicians and more than 1,000 employees and contracted staff that take very seriously the vital role and responsibility you place in us as your hometown hospital. In the spirit of trust and transparency, I would like to address some concerns circulating within the community about our hospital.
Healthcare is a highly regulated industry, and all hospitals, including ours, are subject to regular surveys that ensure we are providing a safe environment for our patients and team and continuously improving the care we deliver.
In May, the North Carolina Department of Health Service Regulation (DHSR) conducted a survey at our hospital and identified a few areas that required our attention and corrective action. Since that time, our team has worked closely and collaboratively with the state and the Centers for Medicare & Medicaid Services (CMS) to develop an action plan that addresses the issues identified by the surveyors. Our plan has been implemented and submitted to CMS, and we anticipate a follow-up survey in the coming weeks to confirm all issues have been corrected.
In addition to regulatory site visits and surveys that examine and improve our processes and practices, we routinely and voluntarily share our data with third parties. Evaluation and feedback from outside entities helps us understand where we are compared to our peers across the nation and identify opportunities for improvement.
We appreciate the perspective we receive both when it is positive, such as the recognition we have received as an Accredited Chest Pain Center by the American College of Cardiology, BCBS Center of Excellence for Total Joints (Hips & Knees) and BCBCS Center of Excellence for Maternity Care, and when it is not as we had hoped, such as the 1-star rating we have received from CMS.
We take every evaluation seriously; however, we do not believe the results of a single survey reflect the total quality of care offered at Wilson Medical Center. That said, we recognize there is work to do and have used this information to implement several initiatives aimed directly at enhancing patient safety and quality. A few specific areas of recent focus include:
- Improving patient safety through the reduction of hospital acquired infections and patient falls;
- Hardwiring hand hygiene best practices;
- Collaboration around stroke care, ensuring we are able to keep and care for appropriate patients;
- Continued focus on sepsis protocols;
- Shortening wait times in our emergency department.
Healthcare quality is complex and ever-changing - requiring constant measurement and attention. There is always room to refine and enhance what we do across our hospital each day and you have our commitment that we will always listen to your feedback and strive to exceed your expectations. Our team is absolutely committed to making communities healthier and we appreciate your support for Wilson Medical Center.